Return Policy

 

NEED TO RETURN OR EXCHANGE?

Feel free to buy us and try us! If you are not completely satisfied with your Arctic Cool product(s), you may return it to us for an exchange or refund within 60 days from the date of purchase. 

Please Note: in order to exchange a product, it must be in new condition with tags attached.

Refunds for worn or unworn product will be subject to a $7.95 restocking fee per order. This restocking fee does not apply to exchanges. In both cases, a pre-paid label will be provided to send your items back. Please see complete instructions below.

Boxer Briefs and Closeout Items are Final Sale and cannot be returned or exchanged.

 

AMAZON ORDERS: If you wish to return item(s) ordered on Amazon, please refer to your Amazon.com order for return instructions.   

 

TO INITIATE YOUR RETURN OR EXCHANGE, CHOOSE ONE OF THE BELOW OPTIONS AND FOLLOW THE INSTRUCTIONS: 


START A RETURN OR EXCHANGE

 WARRANTY CLAIMS

 

HAVE A QUESTION WE DIDN'T ANSWER?

Please visit our FAQ page for answers to common questions. If you still have questions, you can reach our Customer Experience Team at info@arcticcool.com.

*This return/refund policy is only valid on orders placed on www.arcticcool.com.