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*Please Note: Items purchased on Amazon.com cannot be returned using the above link - see instructions below

 



How do I exchange or return items from an arcticcool.com order?

For all arcticcool.com orders, enter your order number and billing zip code here. Then follow the step by step instructions to print your pre-paid return label.

How do I exchange or return a gift?

Select "Returning or Exchanging a Gift? Start here" at the bottom of our self-service portal here.

What about returning items purchased on Amazon.com?

Please refer to your Amazon.com order for return instructions.   

How long do I have to request an exchange or refund?

Feel free to buy us and try us! If you are not completely satisfied with your Arctic Cool product(s), you may return it to us for an exchange or refund within 60 days from the date of purchase.

What items can I return?

What items can’t I return or exchange?

How do exchanges work?

Exchanges are facilitated via a store credit e-gift card. This is the only way an exchange can be processed. The process is handled completely by you in order to expedite it. Once your package is in transit back to us, we will e-mail you an e-gift card which can be used to purchase your new item(s) on our website. Please be sure to check your junk/spam folders for the e-mail. If you have a Gmail account, check the Promotions tab. We will issue you a prepaid return label that you will need to print to send the item(s) back to us. You can submit your exchange request here.

How do refunds work?

We will issue your refund for the amount paid (less a $7.95 restocking fee per order) once your item(s) are received back to us. We will issue you a prepaid return label that you will need to print to send the item(s) back to us. You can submit your refund request here.

What if my product arrives damaged?

Contact us at info@arcticcool.com within 14 days of receipt and provide your order number as well as a photo of the damaged product.

Still having trouble?

Please visit our FAQ page for answers to common questions. If you still have questions, you can reach our Customer Experience Team at info@arcticcool.com. We will get back to you within 1 business day (M-F 9am-5pm EST).



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