Privacy Policy

CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@arcticcool.com. Please note that it may take up to five business days to process your request.

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SERVERS

Our store is hosted by Shopify. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify, their databases and the general application. They store your data on a secure server behind a firewall.

PAYMENT

If you choose a direct payment gateway to complete your purchase, then Shopify Payments stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read our Terms of Service.

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only generally collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

LINKS

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

COOKIES

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

Please review the Cookie Policy on the Site for more information about cookies and how they are used.

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

HOW WE SHARE INFORMATION

We may share your information, including personal information, as follows:

1. Affiliates. We may disclose the information we collect to our affiliates or subsidiaries; however, if we do so, their use and disclosure of such information will be subject to this Policy.
2. Service Providers. We may disclose the information we collect to third party vendors, service providers, contractors or agents who perform functions on our behalf.
3. Business Transfers. If we are acquired by or merged with another company, if substantially all of our assets are transferred to another company, or as part of a bankruptcy proceeding, we may transfer the information we have collected to the other company.
4. In Response to Legal Process. We also may disclose the information we collect from in order to comply with the law, a judicial proceeding, court order, or other legal process, such as in response to a court order or a subpoena.
5. To Protect Us and Others. We also may disclose the information we collect where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms of Service or this Policy, or as evidence in litigation in which AC is involved.

Your Data Protection Rights under the California Privacy Protection Act (CalOPPA)

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require a person or company in the United States (and conceivable the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. – See more at: https://consumercal.org/about-cfc/cfc-education-foundation/california-online-privacy-protection-act-caloppa-3/

According to CalOPPA we agree to the following:

• users can visit our site anonymously;
• our Privacy Policy link includes the word “Privacy”, and can easily be found on the page specified above on the home page of our website;
• users will be notified of any privacy policy changes on our Privacy Policy page;
• users are able to change their personal information by emailing us at info@arcticcool.com.

Our Policy on “Do Not Track” Signals:

While you may disable the usage of cookies through your browser settings, the Site currently does not respond to a "Do Not Track" signal in the HTTP header from your browser at this time.

Your Data Protection Rights under the California Consumer Privacy Act (CCPA)

If you are a California resident, you are entitled to learn what data we collect about you, ask to delete your data and not to sell (share) it. To exercise your data protection rights, you can make certain requests and ask us:

• What personal information we have about you. If you make this request, we will return to you:
• The categories of personal information we have collected about you.
• The categories of sources from which we collect your personal information.
• The business or commercial purpose for collecting or selling your personal information.
• The categories of third parties with whom we share personal information.
• The specific pieces of personal information we have collected about you.
• A list of categories of personal information that we have sold, along with the category of any other company we sold it to. If we have not sold your personal information, we will inform you of that fact.
• A list of categories of personal information that we have disclosed for a business purpose, along with the category of any other company we shared it with.

Please note, you are entitled to ask us to provide you with this information up to two times in a rolling twelve-month period. When you make this request, the information provided may be limited to the personal information we collected about you in the previous 12 months.

• To delete your personal information. If you make this request, we will delete the personal information we hold about you as of the date of your request from our records and direct any service providers to do the same. In some cases, deletion may be accomplished through de-identification of the information. If you choose to delete your personal information, you may not be able to use certain functions that require your personal information to operate.

• To stop selling your personal information. We do not sell or rent your personal information to any third parties for any purpose. You are the only owner of your Personal Data and can request disclosure or deletion at any time.

Please note, if you ask us to delete or stop selling your data, it may impact your experience with us, and you may not be able to participate in certain programs or membership services which require the usage of your personal information to function. But in no circumstances, we will discriminate against you for exercising your rights.

To exercise your California data protection rights described above, please send your request(s) by one of the following means:

By email: info@arcticcool.com

Your data protection rights, described above, are covered by the CCPA, short for the California Consumer Privacy Act. To find out more, visit the official California Legislative Information website. The CCPA took effect on 01/01/2020.

We will verify and respond to your request consistent with applicable law, taking into account the type and sensitivity of the Personal Information subject to the request. We may need to request additional Personal Information from you, such as email address, state of residency, or mailing address, in order to verify your identity and protect against fraudulent requests. If you maintain a password-protected account with us, we may verify your identity through our existing authentication practices for your account and require you to re-authenticate yourself before disclosing or deleting your Personal Information. If you make a Request to Delete, we may ask you to confirm your request before we delete your Personal Information. 

You have the right to be free from unlawful discrimination for exercising your privacy rights. You have the right to be informed, at or before the point of collection, of the categories of personal information to be collected from you and the purposes for which that personal information will be used.

U.S. PRIVACY ADDENDUM FOR RESIDENTS OF CALIFORNIA, COLORADO, CONNECTICUT, UTAH, AND VIRGINIA

This U.S. Privacy Addendum supplements the above Privacy Notice and provides additional details regarding the categories of Personal Information that we collect, use, and disclose about residents of California, Colorado, Connecticut, Utah, and Virginia.

No Sale of Personal Information

We do not sell Personal Information, including sensitive personal information, in the preceding 12 months. Without limiting the forgoing, we do not sell or knowingly “share” for purposes of cross-context behavioral advertising Personal Information, including sensitive personal information, of minors under age 16.

Collection, Disclosure, and Sharing of Personal Information

The following chart details which categories of Personal Information we plan to collect, as well as the categories of Personal Information we have collected and disclosed for our operational business purposes in the preceding 12 months. The chart also details the categories of personal information that we “share” for purposes of cross-context behavioral or targeted advertising, including in the preceding 12 months. We collect this Personal Information from you and your devices, as well as from our corporate affiliates, publicly available databases, other customers, credit agencies (as allowed by applicable laws), and social media sites.

Categories of Personal Information	Disclosed to Which Categories of Third Parties for Operational Business Purposes	Shared with Which Categories of Third Parties for Cross-Context Behavioral or Targeted Advertising	Processing Purposes (see section above titled “How do we use your information?” for a detailed description of each Processing Purpose)
Identifiers, such as name, contact information, IP address and other online identifiers	Corporate affiliates Third-party service providers, who assist us for example with payment processing, marketing and advertising, shipping, fraud prevention, rewards programs and information technology support; Business partners, such as partner teams, venues, artists, and sports leagues, to provide our event services Credit agencies, consistent with applicable law Legal authorities PayPal, Inc., to provide our services, facilitate your purchases and prevent fraud Financial institutions with whom we partner to offer financial products to you Other users as authorized by you or your use of our services	Ad networks; social media platforms	Providing the functionality of the Services and fulfilling your requests Communicating with you, providing you with our newsletter and/or other marketing materials, and facilitating social sharing Analyzing personal information for business reporting and providing personalized services Allowing you to participate in sweepstakes, contests or other promotions Aggregating and/or anonymizing personal information Accomplishing our business purposes Validating your transactions and keeping our Services safe, including complying with law and cooperating with legal and governmental authorities
Personal information, as defined in the California customer records law, such as name, government-issued ID number (e.g., your tax identification number when you register for an account with us), and financial information such as payment card number	Corporate affiliates Third-party service providers, who assist us for example with payment processing, marketing and advertising, shipping, fraud prevention, rewards programs and information technology support; Credit agencies, consistent with applicable law Legal authorities PayPal, Inc., to provide our services, facilitate your purchases and prevent fraud Financial institutions with whom we partner to offer financial products to you	None	Providing the functionality of the Services and fulfilling your requests Communicating with you, providing you with our newsletter and/or other marketing materials, and facilitating social sharing Analyzing personal information for business reporting and providing personalized services Allowing you to participate in sweepstakes, contests or other promotions Aggregating and/or anonymizing personal information Accomplishing our business purposes Validating your transactions and keeping our Services safe, including complying with law and cooperating with legal and governmental authorities
Characteristics of protected classifications under California or federal law, such as age and gender	Corporate affiliates Third-party service providers, who assist us for example with payment processing, marketing and advertising, shipping, fraud prevention, rewards programs and information technology support; Business partners, such as partner teams, venues, artists, and sports leagues, to provide our event services Credit agencies, consistent with applicable law	None	Providing the functionality of the Services and fulfilling your requests Communicating with you, providing you with our newsletter and/or other marketing materials, and facilitating social sharing Analyzing personal information for business reporting and providing personalized services Allowing you to participate in sweepstakes, contests or other promotions Aggregating and/or anonymizing personal information Accomplishing our business purposes Validating your transactions and keeping our Services safe, including complying with law and cooperating with legal and governmental authorities
Commercial information, such as transaction information and purchase history	Corporate affiliates Third-party service providers, who assist us for example with payment processing, marketing and advertising, shipping, fraud prevention, rewards programs and information technology support; Business partners, such as partner teams, venues, artists, and sports leagues, to provide our event services Credit agencies, consistent with applicable law Legal authorities PayPal, Inc., to provide our services, facilitate your purchases and prevent fraud Financial institutions with whom we partner to offer financial products to you Other users as authorized by you or your use of our services	Ad networks; social media platforms	Providing the functionality of the Services and fulfilling your requests Communicating with you, providing you with our newsletter and/or other marketing materials, and facilitating social sharing Analyzing personal information for business reporting and providing personalized services Allowing you to participate in sweepstakes, contests or other promotions Aggregating and/or anonymizing personal information Accomplishing our business purposes Validating your transactions and keeping our Services safe, including complying with law and cooperating with legal and governmental authorities
Internet or network activity information, such as browsing history and interactions with our website.	Corporate affiliates Third-party service providers, who assist us for example with payment processing, marketing and advertising, shipping, fraud prevention, rewards programs and information technology support; Business partners, such as partner teams, venues, artists, and sports leagues, to provide our event services PayPal, Inc., to provide our services, facilitate your purchases and prevent fraud	Ad networks; social media platforms	Providing the functionality of the Services and fulfilling your requests Communicating with you, providing you with our newsletter and/or other marketing materials, and facilitating social sharing Analyzing personal information for business reporting and providing personalized services Allowing you to participate in sweepstakes, contests or other promotions Aggregating and/or anonymizing personal information Accomplishing our business purposes Validating your transactions and keeping our Services safe, including complying with law and cooperating with legal and governmental authorities
Geolocation data, such as device location and approximate location derived from IP address.	Corporate affiliates Third-party service providers, who assist us for example with payment processing, marketing and advertising, shipping, fraud prevention, rewards programs and information technology support;	Ad networks; social media platforms	Providing the functionality of the Services and fulfilling your requests Communicating with you, providing you with our newsletter and/or other marketing materials, and facilitating social sharing Analyzing personal information for business reporting and providing personalized services Allowing you to participate in sweepstakes, contests or other promotions Aggregating and/or anonymizing personal information Accomplishing our business purposes Validating your transactions and keeping our Services safe, including complying with law and cooperating with legal and governmental authorities
Audio, electronic, visual, similar information, such as photographs and call recordings	Corporate affiliates Third-party service providers, who assist us for example with payment processing, marketing and advertising, shipping, fraud prevention, rewards programs and information technology support; Other users as authorized by you or your use of our services	None	Providing the functionality of the Services and fulfilling your requests Communicating with you, providing you with our newsletter and/or other marketing materials, and facilitating social sharing Analyzing personal information for business reporting and providing personalized services Allowing you to participate in sweepstakes, contests or other promotions Aggregating and/or anonymizing personal information Accomplishing our business purposes Validating your transactions and keeping our Services safe, including complying with law and cooperating with legal and governmental authorities
Inferences drawn from any of the Personal Information listed above to create a profile about, for example, an individual’s preferences and characteristics	Corporate affiliates Third-party service providers, who assist us for example with payment processing, marketing and advertising, shipping, fraud prevention, rewards programs and information technology support;	Ad networks; social media platforms	Providing the functionality of the Services and fulfilling your requests Communicating with you, providing you with our newsletter and/or other marketing materials, and facilitating social sharing Analyzing personal information for business reporting and providing personalized services Allowing you to participate in sweepstakes, contests or other promotions Aggregating and/or anonymizing personal information Accomplishing our business purposes Validating your transactions and keeping our Services safe, including complying with law and cooperating with legal and governmental authorities
Sensitive personal information Personal information that reveals an individual’s social security, driver’s license, state identification card, or passport number; account log-in; precise geolocation	Corporate affiliates Third-party service providers, who assist us for example with payment processing, marketing and advertising, shipping, fraud prevention, rewards programs and information technology support;	None	Subject to your consent where required by applicable law, we collect, use, and disclose sensitive personal information only for those purposes permitted under applicable law, such as for purposes of performing services for our business, providing goods or services as requested by you, ensuring security and integrity, short term transient use such as displaying first party, non-personalized advertising, order processing and fulfillment, servicing accounts, providing customer service, verifying customer information, processing payments, providing financing, and activities relating to quality and safety control or product improvement.

 

We collect, use, disclose, or share Personal Information to operate, manage, and maintain our business, to provide our products and services, and to accomplish our business purposes and objectives, including, for example, to: develop, improve, repair, and maintain our products and services; personalize, advertise, and market our products and services; conduct research, analytics, and data analysis; maintain our facilities and infrastructure; undertake quality and safety assurance measures; conduct risk and security control and monitoring; detect and prevent fraud; perform identity verification; perform accounting, audit, and other internal functions, such as internal investigations; comply with law, legal process, and internal policies; maintain records; and exercise and defend legal claims. See the chart above for further detail.

If you are a Colorado, Virginia, or Connecticut consumer, and we refuse to take action on your request, you may appeal our refusal within a reasonable period after you have received notice of the refusal. You may file an appeal by contacting us via info@arcticcool.com.

If an agent would like to make a request on your behalf as permitted under applicable law, the agent may use the submission methods noted on the Site.  As part of our verification process, we may request that the agent provide, as applicable, proof concerning their status as an authorized agent. In addition, we may require that you verify your identity or confirm with us that you provided the agent permission to submit the request.

Where we maintain or use de-identified information, we will continue to maintain and use the de-identified information only in a de-identified fashion and will not attempt to re-identify the information.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at info@arcticcool.com.