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Last Updated October 2024
This is the privacy policy of Arctic Cool. In this document, “AC”, "we", "our", or "us" refer to Arctic Cool. This Privacy Policy applies to http://www.arcticcool.com (the “Site”) and AC and governs data collection and usage.
We have developed this policy in order for you to understand how we collect, use, communicate and make use of personal information. The following outlines our privacy policy.
Similar to other commercial websites, our website utilizes a standard technology called ‘cookies’ (see explanation below and in our cookie policy found on the Site) and server logs to collect information about how our site is used. Information gathered through cookies and server logs may include the date and time of visits, the pages viewed, time spent at our site, and the websites visited just before and just after our own, as well as your IP address.
INTRODUCTION
This is AC’s policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.
WHAT INFORMATION WE COLLECT AND WHY?
We may collect information about you directly from you, as well as automatically through your use of our Site.
In order to place an order or open an account, you must provide your First name, Last name, email address. We may collect information directly from you as a data subject through third party integrators.
We may automatically collect the following information about your use of our Site via Google Analytics and/or Tiktok analytics including the length of time you visit our Site and your movement through our Site.
We may combine this information above with other information that we have collected about you, including, where applicable, your user name, your full name and password.
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, email address and phone number.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing: If you visit our site and add items to your cart, you will receive up to five electronic reminders of your selections. With your permission, we may also send you emails about our store, new products, and other updates.
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@arcticcool.com. Please note that it may take up to five business days to process your request.
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Our store is hosted by Shopify. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify, their databases and the general application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify Payments stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read our Terms of Service.
In general, the third-party providers used by us will only generally collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.
Please review the Cookie Policy on the Site for more information about cookies and how they are used.
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
HOW WE SHARE INFORMATION
We may share your information, including personal information, as follows:
Your Data Protection Rights under the California Privacy Protection Act (CalOPPA)
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require a person or company in the United States (and conceivable the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. – See more at: https://consumercal.org/about-cfc/cfc-education-foundation/california-online-privacy-protection-act-caloppa-3/
According to CalOPPA we agree to the following:
Our Policy on “Do Not Track” Signals:
While you may disable the usage of cookies through your browser settings, the Site currently does not respond to a "Do Not Track" signal in the HTTP header from your browser at this time.
Your Data Protection Rights under the California Consumer Privacy Act (CCPA)
If you are a California resident, you are entitled to learn what data we collect about you, ask to delete your data and not to sell (share) it. To exercise your data protection rights, you can make certain requests and ask us:
Please note, you are entitled to ask us to provide you with this information up to two times in a rolling twelve-month period. When you make this request, the information provided may be limited to the personal information we collected about you in the previous 12 months.
Please note, if you ask us to delete or stop selling your data, it may impact your experience with us, and you may not be able to participate in certain programs or membership services which require the usage of your personal information to function. But in no circumstances, we will discriminate against you for exercising your rights.
To exercise your California data protection rights described above, please send your request(s) by one of the following means:
By email: info@arcticcool.com
Your data protection rights, described above, are covered by the CCPA, short for the California Consumer Privacy Act. To find out more, visit the official California Legislative Information website. The CCPA took effect on 01/01/2020.
We will verify and respond to your request consistent with applicable law, taking into account the type and sensitivity of the Personal Information subject to the request. We may need to request additional Personal Information from you, such as email address, state of residency, or mailing address, in order to verify your identity and protect against fraudulent requests. If you maintain a password-protected account with us, we may verify your identity through our existing authentication practices for your account and require you to re-authenticate yourself before disclosing or deleting your Personal Information. If you make a Request to Delete, we may ask you to confirm your request before we delete your Personal Information.
You have the right to be free from unlawful discrimination for exercising your privacy rights. You have the right to be informed, at or before the point of collection, of the categories of personal information to be collected from you and the purposes for which that personal information will be used.
U.S. PRIVACY ADDENDUM FOR RESIDENTS OF CALIFORNIA, COLORADO, CONNECTICUT, UTAH, AND VIRGINIA
This U.S. Privacy Addendum supplements the above Privacy Notice and provides additional details regarding the categories of Personal Information that we collect, use, and disclose about residents of California, Colorado, Connecticut, Utah, and Virginia.
No Sale of Personal Information
We do not sell Personal Information, including sensitive personal information, in the preceding 12 months. Without limiting the forgoing, we do not sell or knowingly “share” for purposes of cross-context behavioral advertising Personal Information, including sensitive personal information, of minors under age 16.
Collection, Disclosure, and Sharing of Personal Information
The following chart details which categories of Personal Information we plan to collect, as well as the categories of Personal Information we have collected and disclosed for our operational business purposes in the preceding 12 months. The chart also details the categories of personal information that we “share” for purposes of cross-context behavioral or targeted advertising, including in the preceding 12 months. We collect this Personal Information from you and your devices, as well as from our corporate affiliates, publicly available databases, other customers, credit agencies (as allowed by applicable laws), and social media sites.
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Categories of Personal Information |
Disclosed to Which Categories of Third Parties for Operational Business Purposes |
Shared with Which Categories of Third Parties for Cross-Context Behavioral or Targeted Advertising |
Processing Purposes (see section above titled “How do we use your information?” for a detailed description of each Processing Purpose) |
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Identifiers, such as name, contact information, IP address and other online identifiers |
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Ad networks; social media platforms |
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Personal information, as defined in the California customer records law, such as name, government-issued ID number (e.g., your tax identification number when you register for an account with us), and financial information such as payment card number |
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None |
|
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Characteristics of protected classifications under California or federal law, such as age and gender |
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None |
|
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Commercial information, such as transaction information and purchase history |
Legal authorities
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Ad networks; social media platforms |
|
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Internet or network activity information, such as browsing history and interactions with our website. |
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Ad networks; social media platforms |
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Geolocation data, such as device location and approximate location derived from IP address. |
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Ad networks; social media platforms |
|
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Audio, electronic, visual, similar information, such as photographs and call recordings |
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None |
|
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Inferences drawn from any of the Personal Information listed above to create a profile about, for example, an individual’s preferences and characteristics |
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Ad networks; social media platforms |
|
|
Sensitive personal information
|
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None |
Subject to your consent where required by applicable law, we collect, use, and disclose sensitive personal information only for those purposes permitted under applicable law, such as for purposes of performing services for our business, providing goods or services as requested by you, ensuring security and integrity, short term transient use such as displaying first party, non-personalized advertising, order processing and fulfillment, servicing accounts, providing customer service, verifying customer information, processing payments, providing financing, and activities relating to quality and safety control or product improvement. |
We collect, use, disclose, or share Personal Information to operate, manage, and maintain our business, to provide our products and services, and to accomplish our business purposes and objectives, including, for example, to: develop, improve, repair, and maintain our products and services; personalize, advertise, and market our products and services; conduct research, analytics, and data analysis; maintain our facilities and infrastructure; undertake quality and safety assurance measures; conduct risk and security control and monitoring; detect and prevent fraud; perform identity verification; perform accounting, audit, and other internal functions, such as internal investigations; comply with law, legal process, and internal policies; maintain records; and exercise and defend legal claims. See the chart above for further detail.
If you are a Colorado, Virginia, or Connecticut consumer, and we refuse to take action on your request, you may appeal our refusal within a reasonable period after you have received notice of the refusal. You may file an appeal by contacting us via info@arcticcool.com.
If an agent would like to make a request on your behalf as permitted under applicable law, the agent may use the submission methods noted on the Site. As part of our verification process, we may request that the agent provide, as applicable, proof concerning their status as an authorized agent. In addition, we may require that you verify your identity or confirm with us that you provided the agent permission to submit the request.
Where we maintain or use de-identified information, we will continue to maintain and use the de-identified information only in a de-identified fashion and will not attempt to re-identify the information.
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at info@arcticcool.com.
