Frequently Asked Questions

We have answers. Check out our frequently asked questions below. If you don't find your question here, contact us and we'll be happy to help.

SIZE CHARTS

To view size charts for all of our products, click here.

COUPON CODES

In order to apply a coupon code, open the free gift pop-up (gift box icon) found in the lower right hand corner. At the bottom of this pop-up you'll see "Have a discount code?". Enter your coupon code here and it will be directly applied to your cart!

PRODUCT/TECHNOLOGY

It's simple: Arctic Cool is a revolution in wearable cooling technology. All our products are constructed with our HydroFreeze X Technology that begins to work as soon as you start to sweat. You can’t help but feel the difference every time you wear it.

Our HydroFreeze X Instant Cooling Technology utilizes ActiveWick which pulls moisture away from your skin and disperses it throughout the fabric along channels on the surface of the threads. Moisture is moved away from your skin and circulates throughout the fabric while controlling the rate of natural evaporation. This produces a cooling effect that can be felt instantly.

Our products are made from a polyester/spandex blend incorporating 4-Way Stretch capabilities allowing for a free flowing, flexible fabric that moves with your body ensuring you can keep going while staying cool and comfortable.

What would you prefer: a good workout, or one of the best of your life? Being uncomfortable on a hot day, or feeling as cool as a cucumber no matter how hot it gets? Cooling products improve your performance and your comfort level in heat. And Arctic Cool's Instant Cooling Products take this to a new, unparalleled level. Our product’s cooling effect begins as soon as you start to sweat and will keep working as long as you do. What is more, Arctic Cool's unique design allows for full range of motion without weighing you down.

As soon as you start to sweat, the HydroFreeze X Technology will activate. If you desire an even more intense cooling sensation, you may dampen the product before wearing it, but this is not required. Due to the free-flowing fabric design, you won’t feel weighed down or uncomfortable.

The solid fabric used in our Instant Cooling products has been rated as Ultraviolet Protection Factor (UPF) 50+ in independent lab testing for sun protection. That means our cooling fabric blocks 98% of the sun's harmful UV rays.

Note: Our mesh fabric is not rated for UPF protection. If you are interested in the sun protection benefit our products provide, we recommend that you purchase our solid color cooling products.

The exclusive HydroFreeze X Technology in our shirts works best and provides maximum cooling when combined with both airflow and moisture. Although our shirt wasn’t intended to be worn as an undergarment, our testing and customer feedback suggests that our garment begins to start cooling as soon as moisture is detected!

We don’t recommend custom embroidery as the stretch of the HydroFreeze X material would not lend itself well to embroidery. You could have a custom heat press design applied. This is the same application that we apply our logo with. Wherever a design is heat pressed, you will lose the moisture absorption and cooling property in that specific area. You can check with your local screen printer for their ability to apply the heat press design.

We’re confident you’ll love our products! So much so that we’re proud to offer our unparalleled 90 day guarantee. We would never leave a customer with a product they don’t absolutely love. We encourage you to try our products out and if you decide it’s just not for you, you can initiate a return. More details here.

FIT

Not specifically but our Men’s Pocket Crew Neck Tees have a more relaxed, loose and longer fit.

Arctic Cool Instant Cooling shirts have a fit that is "athletic". See our fit comparison guides:

Men
https://cdn.shopify.com/s/files/1/0262/2445/9862/t/33/assets/FitComparison_Man.png


Women
https://cdn.shopify.com/s/files/1/0262/2445/9862/t/33/assets/FitComparison_Women.png

Our fabric lets the shirt move and stretch with your body, without clinging or being too tight. The shirts are also fitted enough that they aren't loose or baggy as you move. If you would prefer a more relaxed fit, simply purchase an Instant Cooling shirt that is one size larger than your normal size.

CARE

Not at all. The anti-microbial design fights odors and keeps your shirt fresh and clean.

Our products are a snap to clean. Just toss it in the machine on a cold-water cycle for light colors and tumble dry low. Our fabric is wrinkle resistant. Use only non-chlorine bleach when needed. Please avoid use of fabric softeners and fabric softener sheets. They can leave a residue behind that affects the airflow and performance of the fabric.

ORDERS

Average order processing time is 1 business day, with Express Shipping orders placed before 12 PM EST processed on the same business day. Once your order has been placed, you will receive an email confirmation containing your order summary. Once your order has shipped, a tracking number will be sent to the same email address so you know exactly when you can start enjoying the benefits of Arctic Cool! If you don’t receive these automated e-mails, please check your junk or spam folder and be sure to add “info@arcticcool.com” to your address book.

*Orders are not shipped on weekends or holidays.

We ship within the Contiguous US. We also ship to HI, AK, PR, Guam and USVI for a flat rate of $12.50.

We accept all major credit cards as well as PayPal, Amazon Pay, Apple Pay, Google Pay and Shop Pay.

Please Note: For your security, your billing name and address must match that of the credit card used for payment. This is done to protect all purchases.

Cancellations and/or modifications cannot be made as orders are picked and processed as quickly as possible. If your order has been fulfilled, please head to our exchanges/returns page here to initiate an exchange or return.

Not to worry! As long as you’ve received your order confirmation e-mail and your payment has gone through, you’re all set.

Your shipping address cannot be updated once your order has been placed as orders are picked and processed as quickly as possible. Once you track your order after it has shipped, if there’s a delivery issue, please contact us.

Go to the account login page. Click on “Forgot Password” and follow the on-screen instructions to reset your password. If an account is not found with the email you entered, you may create an account here.

Please Note: we recently migrated to a new website. If you had an account on our old website, your log in didn’t transfer over and you’ll need to create a new account.

Yes, e-gift cards can be purchased hereYour e-gift card will be e-mailed to the e-mail address on your order. You can then forward this to your gift recipient. Discounts and promo codes can not be applied to the purchase of e-gift cards. E-gift card purchases are non-refundable.

SHIPPING

All orders of $50 or more qualify for our free ground shipping within the Contiguous US, after all discounts and promotions are applied.

Processing times vary according to the day/time the order was placed.
Average order processing time is 1 business day, with Express Shipping orders placed before 1 PM EST being processed on the same business day.*

TRANSIT TIMES:
Standard Shipping ($5.95 for orders under $50): 3 to 7 business days
Standard FREE Shipping (orders $50+): 3 to 7 business days
Express Shipping: 3 business days ($15.00)
Rush Shipping: 2 business days ($20.00)
Flat Rate Shipping ($12.50): Special $12.50 option for shipping to fans of Arctic Cool with delivery addresses outside the Contiguous U.S.

*Please Note: Orders are not shipped on weekends or holidays.

Shipping times vary by method selected at checkout. Once the order has shipped, a tracking number will be emailed so you know exactly when you can start enjoying the benefits of Arctic Cool!

Tracking information will be emailed to you once your order ships. If you don’t receive an e-mail, please check your junk or spam folder. If you have created a user account, you can check your order status any time after it's placed.

Your shipping address cannot be updated as orders are picked and processed as quickly as possible. Once your track your order after it has shipped, if there’s a delivery issue, please contact us here.

If your order was marked as delivered but cannot be found, we first suggest verifying the shipping address on your order. If the shipping address is correct, check all possible locations around your home, apartment or office and check to see if someone else may have accepted the delivery.

In rare instances, packages may be prematurely marked as delivered. For standard ground shipments please wait the full 7 business days from when you received the shipping confirmation email for your package to arrive. If your order does not arrive within this timeframe, please contact us  here and we will find a solution.

PROMOTIONS

Closeout items are our same great technology but made up of seasonal colors that will not be coming back next year. All sales are final, and the colors and sizes are only available while supplies last.

Offer valid on www.arcticcool.com only. Not valid on any other sites or retailers. Offer available on in-stock items only, while supplies last. No substitutions allowed. Shipping costs are excluded from the qualifying value. Past purchases do not apply. Not valid with any other promotions, discounts, or offers, including coupons or savings codes for ArcticCool.com. Offer may be modified or discontinued at any time without notice.
Exchanges:
Items purchased as part of a Bundle may be returned individually for exchange within the standard Return Policy Period. Exchanges are limited to the same product of any available size/color. Substitutions are not allowed. Exchanges will be facilitated via a store credit e-gift card.
Refunds:
Refunds of the full purchase price will be processed for complete Bundles that are returned. If you do not want to return all products included as part of a bundle but want to keep some of the items, not to worry! Arctic Cool will refund the amount you paid for the products you return, based on your bundle discount, per item.

We love bringing you the best values on the best wearable technology. We’re committed to promoting comfortable, active living. So, we’re proud to offer the best pricing on the coolest gear!

-Spend $50, Receive Free Standard Shipping

 -Spend $75, Receive Free Standard Shipping and a Towel

-Spend $100, Receive Free Standard Shipping, a Towel and a Choice of Headwear

If you are not able to add your promo code at checkout, please contact us here. Please include your order number and the promo code and we will work to find the best solution for you.

EXCHANGES/RETURNS/WARRANTY

To view our full exchange and return policy and instructions click here.

All products are eligible to be returned within 90 days except for Boxer Briefs and items from our Closeout section. These items are Final Sale. In order to exchange a product, it must be in new condition with tags attached and exchanged within 90 days. To view our full policy and instructions click here.

We’ve recently changed our return policy. If your order number begins with “S or #” it will be subject to a $7.95 restocking fee.

If you have not received a refund yet, first check your bank account. Next contact your credit card company. It may take some time before your refund is officially posted. There is often some processing time before a refund is posted. It can take up to 3-5 business days for your refund to post.

If you have followed these steps and you still have not received your refund, please contact us at info@arcticcool.com.

If you receive a product that is damaged or incorrect, please contact us within 14 days of receipt and provide your order number as well as a photo of the damaged or incorrect product and we will make things right!