*This policy is applicable to orders placed after 3/6/20*
TO BEGIN AN EXCHANGE OR RETURN SIMPLY HEAD TO: https://arctic-cool.loopreturns.com/.
PLEASE NOTE: If you would like to return/exchange items purchased in a PRE-SET BUNDLE OR PACK, please e-mail firstname.lastname@example.org for instructions. You will not be able to use the link above to our online portal.
Please have your order number and shipping zip code in hand. You can find your order number in your Arctic Cool order confirmation e-mail and on your packing list found under “Arctic Cool Order #”.
EXCHANGES: Exchanges of new, unworn product with tags attached will be facilitated via a store credit e-gift card. Once we receive your returned product, we will e-mail you an e-gift card which can be used to purchase your new item(s) on our website. We will issue you a prepaid return label you will need to print to send the item(s) back to us.
RETURNS: If you wish to return your item(s) for a refund, we will issue your refund for the amount paid (less a $7.95 restocking fee per order) once your item(s) are received back to us. We will issue you a prepaid return label that you will need to print to send the item(s) back to us.
Boxer Briefs and Closeout Items are Final Sale and cannot be returned or exchanged.